| "...60 per cent of organizations that outsource parts of the customer-facing process will encounter customer defections and hidden costs that outweigh any potential savings they derive from outsourcing..." |
Gartner |
March 2005 |
| "Gartner also predicted that through 2007, 80 per cent of organizations that outsource customer service and support contact centres with the primary goal of reducing cost will fail." |
Gartner |
March 2005 |
| "Three-quarters of U.S. companies outsourced some or all of their information technology activities in 2004, and that percentage is likely to increase this year..." |
Global Outsourcing Report 2005 |
March 2005 |
| "Industry experts predict that by 2015, offshoring by the US companies would represent $135 billion in wages and 3.3 million professional jobs. And new countries like Czech Republic, Poland, Hungary and Mexico are likely to become new offshoring destinations this year." |
Hewitt Study |
March 2005 |
| "...estimates that in 2005 as many as 40 percent of global sourcing projects may fail to achieve desired results." |
neoIT Study |
January 2005 |
| "Over 40 percent of offshore initiatives will not yield anticipated savings, scale or risk diversification...' NeoIT said in its predictions for 2005. The key reason for these disappointments will not be due to supplier capability but buyer preparation and management." |
CNET News.com |
January 2005 |
| "By 2005, Deloitte & Touche expects the top 100 global financial-services firms to offshore more than $200 billion of their operating costs and save more than $700 million. Shahrawat notes that the three largest Indian outsourcers will each surpass $1 billion in sales in 2004. " |
Wall Street and Technology |
December 2004 |
| "Spending on the top 100 outsourcing deals worldwide increased from $48.3 billion in 2002 to $66.1 billion in 2003 and, for the first time, Europe surpassed the Americas, capturing more than half of the top 100 deals and accounting for more than half the value of these deals." |
IDC |
December 2004 |
| "Offshore outsourcing is expected to grow nearly 20 percent annually through 2008, with the average enterprise sending 60 percent of its application work to low-wage countries by 2009, a market research firm said Tuesday." |
TechWeb |
November 2004 |
| "Almost half of business and IT professionals believe the 2004 U.S. Presidential election will impact the number of U.S. companies using offshore outsourcing, according to a recent survey conducted by META Group. The survey found that almost 50 percent of respondents believe that offshore outsourcing will increase if George W. Bush is elected, and that it will decrease if John Kerry is elected." |
META Group |
November 2004 |
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