Our relationship with RedPrairie goes back to 2003, when we provided development and testing services for RedPrairie WMS.
Over the following years, our team of dedicated RedPrairie developers, testers, support analysts, consultants and trainers grew to over 100 strong.
Following the acquisition of RedPrairie by JDA in 2012 our Bleum teams began work on the new JDA WMS 9.0, with an initial release in 2015 followed by 9.1 in 2016.
Working with Bleum gives you:
- The highest quality support staff, with an average tenure of more than 5 years working exclusively with JDA/RedPrairie products. Compared to other support providers, our support engineers have JDA development knowledge, as well as capability in configuration, process improvement and enhancements.
- A seamless relationship with JDA support. For issues where a ticket needs to be raised with JDA for a bug or defect, we can manage that relationship seamlessly. In some cases, we may even be liaising with other Bleum staff who are working in the same office, but on behalf of JDA.
- Faster response. With a standard service desk arrangement, escalations between tiers add time and complexity to the situation. At Bleum, we combine our T1-T3 support into a single layer, allowing an unprecedented quality of tier 1 support and ensuring that issues are resolved as quickly as possible.
- Specialized tools and resources. With custom-created tools, such as our JDA WMS Trace Digger, we can find the root cause of problems quickly and accurately.